Making A Purchase  

Making a purchase could not be easier. Just browse our online shop and click on any items that you wish to buy and put them into the shopping cart by clicking on the add to trolley button which will take you to your shopping cart. Here you can proceed to checkout, delete an item, or carry on shopping by clicking on one of the sections required or by clicking the back button. After you have finished your selection, you shopping cart will display all your ordered items. Click on proceed to checkout where you will be asked for a few details that we need to be able to satisfy the order.

We accept Switch, Visa, Mastercard and many other types of credit cards (Please see the bottom of any page for details). We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Account holders with Atlantic Hygiene Services can also order with the online system, just type in your account reference when ordering, we will then contact you by telephone to confirm your order. 


Shipping And Handling  (Mainland UK Only, Scotland will incur an added delivery charge, NOT IRELAND or NORTHERN IRELAND)

We currently only deliver to the Mainlaind United Kingdom (Excludes, Ireland and Northern Ireland). All orders under £100 (before VAT) will incur a delivery charge of £8.95. Deliveries to Scotland will incur an increased delivery charge depending on what part of Scotland the delivery is going to and the customer will be notified of this extra charge before delivery is made. Any orders above £100 (including VAT) will be delivered free of charge. Delivery is normally 2 to 3 days and in some cases next day where possible. On some occassions stock will be low and we will inform you as soon as possible and offer an equivalent product where possible.

All delivery "services" above when referring to "days" mean Working Days (Monday to Friday). Saturday delivery and timed deliveries are also available on request - please call us for pricing and scheduling information. 


Delivery Schedule  

Please note we do not dispatch any parcels on Saturday or Sundays. Whilst every effort will be made to ensure that goods are delivered within the stated time, no liability can be accepted for any delays. However, in the event of any delay you will be immediately contacted and offered another time for delivery or a full refund.

Some remote parts of Scotland, as well as Northern Ireland may take up to 3 business days to be delivered after date of despatch. 
(FORCE MAJEURE: Atlantic Hygiene Services accepts no responsibility whatsoever for non acceptance or non delivery of orders due to mechanical, technical or other failures which are outside of our control.)

Back Orders  

If your item is not in stock, we will back order for you, offer an alternative product of equal quality. You will always be emailed with the option to cancel your order if you would rather not wait. 


Credit Card Security  

All orders are taken on a Secure Server and passed on to Atlantic Hygiene Services where we then send your details to   PAYPAL who process the order and take payment from your credit card. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 


Guarantee 

PERSONAL CUSTOMERS ONLY.
If you wish to return any item, please ensure that it is well packed and is returned, unused, within 14 days of receipt of the goods. Please quote your invoice number on any correspondence. In the interests of hygiene we are unable to accept for return any items of a personal nature. This does not affect your statutory rights. (You may be responsible for your own postage and packing costs - for goods ordered in error)

Cancellation of undelivered orders: 
You may cancel any undelivered order within 14 days without giving a reason 

BUSINESS CUSTOMERS ONLY.
Atlantic Hygiene Services will not accept the return of goods delivered in accordance with a customers order unless a partner of the company Atlantic Hygiene Services has agreed in writing to accept the return - this shall not constitute any admission on the part of Atlantic Hygiene Services. If Atlantic Hygiene Services has so agreed the goods shall be returned at the risk and expense of the customer and must be delivered to Atlantic Hygiene Services in perfect condition. In addition Atlantic Hygiene Services currently charges a restocking administration fee. This fee is currently 15% of the exclusive VAT total of the goods returned.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Remittance Terms  

All account invoices are strictly 30 days, we reserve the right to charge interest on overdue balances. All goods supplied remain the property of Atlantic Hygiene Services until paid for in full.